Innovative Technical Resources
Quadro® ensures our customers continuous quality in meeting their needs through succeeding generations. When you purchase from us, you gain access to our unique five-tier approach that allows you to choose the best combination of services for your needs. With strong links to the Research & Development Group, specialized and nonstandard equipment can also be specified and developed to meet your particular application requirements.
Our five-tier approach includes:
- Process / Application Testing
Quadro® has an extensive database of our equipment capabilities in various processes/applications across a broad range of industries. We make our knowledge, expertise and testing facilities available for all potential applications.
- Site Acceptance Testing / Startup Assistance
We offer full on-site startup assistance for purchased and rental machines so you can get your Quadro® equipment up and running. This service includes machine setup, standard IQ/OQ (Installation Qualification/Operational Qualification) Performance Qualifications and Site Acceptance Testing to aid in the validation of your process.
- Unmatched Technical Support
A successful installation is just the beginning of our technical service. Our support staff is ready to respond to your needs quickly. Our decades of experience allow us to answer your questions quickly and efficiently, so you can get back to work with minimal downtime.
- Technical Training
Quadro® offers a range of focused, professional training programs for engineers, technologists, operators and maintenance personnel, either at our facility or yours. Training is comprehensive — covering everything from basic equipment operation and best practice to more advanced programs on equipment theory, optimization and troubleshooting.
- Process / Application Solutions
We answer questions about the right equipment for your specific location/application, how to best solve process problems using Quadro® technology, and what benefits/efficiencies can be attained. Our technical experts can visit you on site and provide a professional report detailing how our equipment can help your company achieve optimum results.
Contact us for more information about these services.
Genuine Replacement Parts Delivered Quickly
When you purchase from Quadro®, you get more than just a product. You get access to our knowledgeable and experienced Technical Support Coordinators. This team is responsible for assisting you with aftermarket activities, including replacement of Quadro® genuine parts, maintenance and repair.
Our Parts & Service team is dedicated to servicing our customers promptly and efficiently. With an extensive selection of available replacement parts, Quadro® is always ready to meet your needs in a timely fashion, reducing unscheduled downtime and minimizing impact on production.
We also offer a Trial Tooling Program for a 30-day period. Please contact your local representative for details.